With its multitude of actors and the complexity of international decision-making, mediation and consensus-building skills are more useful than ever. Mediation abilities might make the difference between success and failure during peace-building missions. Likewise, building consensus among coalition partners might be the key to success in an EU negotiation. Mediation and consensus-building can be used to improve the role of for example the Netherlands internationally, but also to manage local partners better, to build stronger coalitions, or perhaps to coordinate more successfully the stakeholders in your own country, while negotiating internationally.
Mediation first requires an excellent understanding and knowledge of the situation and of negotiation processes. It also requires a specific set of skills, of which process management, listening skills, empathy and creative solution-finding are key factors. Questions central to this training include: how do you establish yourself as a credible mediator? How do you gain access to sensitive information? What kind of interventions are needed and when? What kind of behavioural techniques can be used?
During this three-day intensive seminar, participants will be trained in the skills for mediation as well as in using preparation tools.
Is this training for you?
This training is for you if you are a professional who is responsible for achieving targets, but who is dependent on complex teamwork to meet those targets. Teams often malfunction because of the following characteristics:
- They are multicultural (different nationalities, but also different organisational cultures);
- They have a variety of people with specific (personal) interests;
- The teams regularly experience unclear conflicts about issues with little substance, but that hold up the work;
- A few people in the group dominate the proceedings, resulting in ‘egotiation’ rather than negotiation.
You could, for example, be the chairperson of an EU working party, chair of a committee in an international organisation, team leader in a business consortium, coordinator of an interdepartmental working group, or a project manager for an international peace development project, etc. If you recognize yourself in this profile, this training course can help you to mediate during conflicts and to build consensus more effectively.
This course is part of the Clingendael International Skills Training. It is a follow-up course, designed to be held after either the Seminar on International Negotiation or Negotiation Behaviour. The course is accessible to participants who have not participated in either of these trainings. Participants are required to be acquainted with the content of previous courses.
What will you learn?
The most important targets of the training are to practise, enhance and improve mediation skills.
After completing the course, participants have:
- Knowledge of the characteristics of mediation processes;
- Learned the dos and don’ts of effective mediation;
- Improved their mediation skills;
- A clear understanding of their own mediation profile;
- The tools to recognise certain bargaining tactics and respond to them as mediators;
- Knowledge of tools and instruments to use during mediation processes.
The following methods will be used during this course:
- Interactive lectures;
- Group assignments and discussions;
- Multiple bilateral simulations;
- Case studies;
- Individual profiles and self-assessments;
- Video recordings;
- Extended debriefings of exercises.
A pre-evaluation form will establish the knowledge and experience level of the participants, as well as specific targets that the participants want to achieve from the course. The trainers will provide individual feedback on the basis of the pre-evaluation form.
The Clingendael method for mediation training is a unique mix of personal feedback and understanding of the process of negotiations. The method is based on extensive research conducted by members of the Clingendael Processes of International Negotiation (PIN) programme, further shaped by hundreds of training sessions in more than one hundred countries across the world.
All course materials will be provided at the beginning of the course. Participants do not require to order any materials in advance.
What else you need to know
Participation will take three full working days. Participants do not have to prepare anything in advance. At the end of the course all participants will receive a certificate.
If you have any questions, please don't hesitate to contact Judith van den Boogert, Training and Research Fellow at the Clingendael Institute. If you are interested what else the Clingendael Academy offers read our brochure. Would you prefer to have a tailor-made negotiation training for your organisation? Please contact us.
You can qualify for a 10% discount if 5 or more people from the same organisation apply.