Personal effectiveness

International Mediation and Consensus-Building
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Training type
Open Registration Courses
Training category
Personal effectiveness
Training location
The Hague
Training data
22 - 24 Nov 2022
Course language
Course price

With its multitude of actors and the complexity of international decision-making, mediation and consensus-building skills are more useful than ever.  Professionals who are able to build bridges and ensure consensus are becoming increasingly more valuable. Mediation abilities & consensus building techniques is the difference between success and failure.

It could be used to improve the role of your country internationally, but also for companies who want to negotiate internationally and coordinate stakeholders. And to lead a peace-building mission, chair international meetings, build stronger coalition between political parties and or manage a team in a multicultural environment more successfully. 

How does mediation & consensus building work?

Mediation first requires an excellent understanding of the situation and negotiation processes. It also requires a specific set of skills. Key factors are process management, listening skills, empathy and creative solution-finding. Questions central to this training include: how do you establish yourself as a credible mediator? How do you gain access to sensitive information? What kind of interventions are needed and when? What kind of behavioural techniques can be used?

During this three-day training, participants will be trained in the skills for mediation as well as in using preparation tools.

Who is this training course for?

Are you a professional who is responsible for achieving targets, but who is dependent on complex teamwork to meet those targets, for example:

  • Chairperson of an EU working party
  • Chair of a committee in an international organisation
  • Team leader in a business consortium
  • Coordinator of an interdepartmental working group
  • Project manager for an international peace development project
  • Manager of an international team
  • Professional in the Peace & Security field

Are the following characteristics holding your team back to cooperate effectively?

  • They are multicultural (different nationalities, but also different organisational cultures);
  • They have a variety of people with specific (personal) interests;
  • The teams regularly experience unclear conflicts about issues with little substance, but delays the work;
  • A few people in the group dominate the proceedings, resulting in ‘egotiation’ rather than negotiation.

Then this training course is for you. It will help you to mediate during conflicts and to build consensus more effectively.

What will you learn?

After completing the course, participants have:

  • Knowledge of the characteristics of mediation processes;
  • Learned the do’s and don’ts of effective mediation;
  • Improved their mediation skills;
  • A clear understanding of their own mediation profile;
  • Tools to recognise specific bargaining tactics and how to respond;
  • Knowledge of tools and instruments to use during mediation processes.

By the numbers: Negotiation and Mediation training at Clingendael

  • 30+ years of experience
  • 50+ training sessions yearly
  • Over 1200 people trained in 2018-2019

Previous participants

The Clingendael Institute has tremendous experience in providing mediation & consensus-building training to diplomats, groups in conflict, and international relations professionals from all sectors worldwide. Specifically, our trainers have trained ambassadors, directors, managers, mediators, private sector, civil servants, military officials, police officers, groups in conflict and many more.

Previous participants work in all types of industry such as: the Netherlands Ministry of Foreign Affairs, the Ministry of Defence, Ministry of Infrastructure & the Environment, European Parliament, UN World Food Programme, OPCW, NIMD, but also organisations in different fields such as energy, security, trade, the environment or economics.


The Clingendael method for mediation training is a unique mix of personal feedback and understanding of the process of negotiations. The method is based on extensive research conducted by members of the Clingendael Processes of International Negotiation (PIN) programme, further shaped by hundreds of training sessions in more than one hundred countries across the world. We make use of blended learning methods, groupwork and e-learning modules.

The following methods will be used during this course:

  • Interactive lectures;
  • Group assignments and discussions;
  • Multiple bilateral simulations;
  • Case studies;
  • Individual profiles and self-assessments;
  • Video recordings;
  • Extended debriefings of exercises.

A pre-evaluation form will establish the knowledge and experience level of the participants, as well as specific targets that the participants want to achieve from the course. The trainers will provide individual feedback on the basis of the pre-evaluation form.

Meet the trainers

Mark Anstey

An active labor and community mediator since 1984, Mark served on South Africa’s peace structures during the political transition period, and was Director of Monitoring (Eastern Cape) for the Independent Electoral Commission in the country’s historic 1994 elections. He is active in post-graduate teaching and is the author of seven books and numerous publications in academic and professional journals

When and where?

This training will be held on 22, 23 and 24 November 2022 at the Clingendael Institute in The Hague.

What else you need to know

The course takes three full working days. Participants do not have to prepare anything in advance. All course materials will be provided at the beginning of the course. At the end of the course all participants will receive a certificate.

Please note, seats are limited to 20.


If you have any questions, please don't hesitate to contact Tjeerd Ritmeester, Academy Fellow at the Clingendael Institute. If you are interested what else the Clingendael Academy offers read our brochure. Would you prefer to have a tailor-made negotiation training for your organisation? Please contact us.

You can qualify for a 10% discount if 5 or more people from the same organisation apply.

Our General Terms and Conditions apply to this course.

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Please note that prior payment is a condition for participation