Personal effectiveness

Course on Intercultural Communication
Training type
Open Registration Courses
Training category
Personal effectiveness
Training location
The Hague
Training data
14 - 15 Feb 2022
Course language
Course price

Clingendael Academy has trained professionals from over 143 countries from six continents. Drawing on this vast intercultural experience and from the latest findings in the academic field of intercultural communications, this course will help professionals to improve their intercultural knowledge, awareness and skill-set. We give approximately 50 intercultural communication training sessions yearly.

Participants will learn to better equip themselves against the challenges arising from communicating with parties that operate from a different cultural frame of reference and adhere to different norms and values, whether they be a business partner from across the globe, or a colleague from another department.

Is this training for you?

This course is specifically designed for professionals that work in an international or multi-organisational context, and want to take their communication skills to the next level in order to become more effective in their professional surroundings, for example:

  • Civil servants (ministry, provincial and community level) working on international cooperation and/or diversity files.
  • NGO-professionals
  • Professionals working internationally for multinationals or in the private sector 
  • Academics or applied educating professionals

This course does not require any particular prior training.

What will you learn?

After following this training course, participants will:

  • Understand how culture influences communicative processes;

  • Increase awareness of their own cultural perspective and bias;

  • Learn to recognise and avoid intercultural pitfalls;

  • Be able to differentiate between national culture, professional culture and organisational culture;

  • Increase conceptual and regionally specific understanding of cultural communicative preferences;

  • Acquire competences that allow for effective communication across cultural barriers. 

Which methods will be used?

According to the PACIS Model, intercultural awareness is achieved when knowledge of behavioural pitfalls, cultural clusters, processes of interaction and increased sensitivity are combined.

  • Awareness: awareness of how culture conditions our behaviour and interpretations of others
  • Pitfalls: behaviours and perspectives that decrease intercultural efficacy
  • Clusters: scientific approaches to the categorization of different types of cultures
  • Interaction: insight into the influence of cultural conditioning in processes of social interaction
  • Sensitivity: Recognizing cultural sensitivities and ability to sensibly adapt communication and behaviour to the context


PACIS model

Your own cultural bias

An essential precondition to effective intercultural communication is awareness of your own cultural bias. Using practical exercises, this course enhances the communicative skills that professionals need to ensure that their (non-)verbal messages are interpreted at intended.

  • How do I see the world?
  • And does this differ fundamentally from the way others around me view it?

This awareness is then coupled to an understanding of how different cultures around the world generally feel about and deal with issues such as hierarchy, time and relationship-building, amongst others, also known as cultural clusters through a reference to a variety of scientific sources.

Cultural clusters

Taking all this into account, participants are subsequently encouraged to reflect with each other on their own intercultural experiences through a structural methodology:

  • How was culture of influence on what happened?
  • And how can it inform me to effectively handle similar situations in the future?

Before the course, participants are asked to specify their learning objectives/ intercultural competences, so that during the course trainers can accurately facilitate learning in those areas that the participants are looking to improve.

When and where?

This two-day course will be held at the Clingendael Institute in The Hague on 14 and 15 February 2022.

Meet the Trainers

Paul Hendrix

Paul is a highly experienced and certified trainer and has facilitated training sessions for the Ministries of Foreign Affairs, Defence, and Justice and Security, the European External Action Service, and several organizations from the private and the non-governmental sectors.

Maaike Aans

Maaike is an intercultural professional with a wide area of expertises: intercultural communication, diversity policy, language policy, intercultural mediation and competencies. As an intercultural expert, Maaike teaches people who work in an international environment how to cope with multilingual and cultural diversity issues in different international contexts.

What else you need to know

All course materials will be provided prior to the course via an individual online learning environment. Participants do not require to order any materials in advance.

Costs for this two-day training are €1.100,-. You can qualify for a 10% discount if five or more people from the same organisation apply.

This course does not require any particular prior training. It is a general-level course within the Clingendael Academy’s international skills’ training. The course can be followed in preparation or subsequent to other applied skills’ training courses with intercultural components, such as the seminar on international negotiations or international mediation and consensus-building.

The working language of this course will be English.


If you have any questions, doubts or want to meet first? Please do not hesitate to call or e-mail our trainers Maaike Aans or Paul Hendrix. They are happy to assist you with any questions. If you want to know more about the Clingendael Academy in general such as our mission, background and other trainings read our brochure. Would you prefer to have a tailor-made negotiation training for your organisation? Please contact us.

Our general terms and conditions apply to this course.

Course on Intercultural Communication

The course definitely facilitates self-reflection and has given plenty food for thought and observation. The course itself was an intercultural experience because of the composition of the group: different nationalities, professional backgrounds, age and gender.

Course on Intercultural Communication

The lectures were at all times interesting and challenging regardless of the heavy theoretical framework. Mr Hendrix does not only has a strong knowledge on the subject but can easily explain the concepts and solve questions.

Martijn Deijl
Martijn Deijl
Humanitarian Aid & Development, International Operations, HR Business Partner

Inspiring days at the Clingendael Institute and grateful for taking the Intercultural Communication course in order to improve my intercultural knowledge, awareness and skill-set.

Register for this training course

Please register. After submission you will receive a confirmation email.
Training data
Dutch speaking
If applicable
If applicable
Would you like to subscribe to our newsletter?
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us. We will treat your information with respect. For more information about our privacy policy please visit our website. By clicking above, you agree that we may process your information in accordance with these terms.
General terms and conditions
By checking this box, you agree with our general terms and conditions.
General Terms and Conditions - Article 5

Please note that prior payment is a condition for participation