Personal effectiveness

Course Intercultural Communication
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Training type
Open Registration Courses
Training category
Personal effectiveness
Training location
The Hague
Training data
13 Nov - 15 Nov 2024
Course language
Course price

Do you find it challenging to communicate with colleagues or business partners from different cultural backgrounds, with different norms and values? With this course you will increase your awareness of how your culture is of influence on how you act, think and communicate with others. You will be presented with a solid theoretical framework on regional cultural patterns and develop competences that allow for effective communication across cultural barriers.

Clingendael Academy has trained professionals from over 143 countries from six continents and provides more than 50 intercultural communication training sessions yearly.

If you need any personal advice or guidance about the course, request our online brochure and get in touch with our training coordinator. 

Is this training for you?

This course is specifically designed for professionals that work in an international or multi-organisational context, and want to take their communication skills to the next level in order to become more effective in their professional surroundings.

Are you:

  • A member of an international working group
  • Preparing for a mission abroad
  • An expatriate in a new cultural environment
  • Working with international business partners
  • Involved in global academia or applied sciences
  • Working in a multilateral environment
  • Or in any other way experiencing challenges arising from intercultural interactions

Then you will benefit from this course. This course does not require any particular prior training.

Are you looking for a tailor-made course for your team or organisation? Download our online brochure.

Do you require a visa to join our training in The Netherlands? Find out how to apply here. The Clingendael Institute is unfortunately not able to write visa support letters. If you already have a valid visa, please upload it in the registration form.

Alumni stories

Six months after the course our trainers talked extensively to a few alumni how they applied their new intercultural skills in practice.



What will you learn?

  • To understand how culture influences communication;
  • To increase awareness of own cultural perspective and bias;
  • To recognise and avoid intercultural pitfalls;
  • To differentiate between national culture, professional culture and organisational culture;
  • To understand different cultural preferences and patterns  
  • To acquire competences that improve communication across cultural barriers.

Which methods will be used?

We believe that intercultural awareness is achieved when knowledge of behavioural pitfalls, cultural clusters, processes of interaction and increased sensitivity are combined, as visualised in the PACIS Model of Intercultural Competence.

  • Pitfalls: behaviours and perspectives that decrease intercultural efficacy
  • Awareness: awareness of how culture conditions our behaviour and interpretations of others
  • Clusters: scientific approaches to the categorization of different types of cultures
  • Interaction: insight into the influence of cultural conditioning in processes of social interaction
  • Sensitivity: Recognizing cultural sensitivities and ability to sensibly adapt communication and behaviour to the context

Download our Guide: Navigate effectively between different cultural contexts. Find the Dutch translation here.

PACIS model


Your own cultural bias

An essential precondition to effective intercultural communication is awareness of your own cultural bias. Using practical exercises, this course enhances the communicative skills that professionals need to ensure that their (non-)verbal messages are interpreted at intended.

  • How do I see the world?
  • And does this differ fundamentally from the way others around me view it?

This awareness is then coupled to an understanding of how different cultures around the world generally feel about and deal with issues such as hierarchy, time and relationship-building, amongst others, also known as cultural clusters through a reference to a variety of scientific sources.

Cultural clusters

Taking all this into account, participants are subsequently encouraged to reflect with each other on their own intercultural experiences through a structural methodology:

  • How was culture of influence on what happened?
  • And how can it inform me to effectively handle similar situations in the future?

Before the course, participants are asked to specify their learning objectives/ intercultural competences, so that during the course trainers can accurately facilitate learning in those areas that the participants are looking to improve.

Training methods we use are:

  • Self-assessments
  • Intercultural Negotiation Simulation
  • Bilateral role plays
  • Reflection Exercise
  • Case studies
  • Group discussions

When and where?

This course will be held at the Clingendael Institute on 13, 14 and 15 November 2024.

Meet the Trainer

Isabel Albers

Isabel coordinates, develops, and teaches programmes for foreign diplomats and international relations professionals, with a focus on intercultural communication and mediation. As an intercultural expert, she aims to improve the way international professionals deal with multilingual and multicultural working environments.

Lila Kasi

Lila develops and teaches intercultural communication training programmes for different audiences, including foreign diplomats and other government officials or professionals working internationally. Working in international relations as well as with many different audiences, she is experienced in working with and training people from diverse backgrounds.

What else you need to know

All course materials will be provided prior to the course via an individual online learning environment. Participants do not require to order any materials in advance.

Costs for this training are €1.800,-. You can qualify for a 10% discount if five or more people from the same organisation apply.

This course does not require any particular prior training. The working language of this course will be English. However if all the participants are Dutch, the course will be held Dutch.


If you have any questions, doubts or want to meet first? Please do not hesitate to get in touch with our trainers. They are happy to assist you with any questions. If you want to know more about the Clingendael Academy in general such as our mission, background and other trainings read our brochure. Would you prefer to have a tailor-made negotiation training for your organisation? Please contact us.

Our general terms and conditions apply to this course.

Course on Intercultural Communication

The course definitely facilitates self-reflection and has given plenty food for thought and observation. The course itself was an intercultural experience because of the composition of the group: different nationalities, professional backgrounds, age and gender.

Course on Intercultural Communication

The lectures were at all times interesting and challenging regardless of the heavy theoretical framework. Mr Hendrix does not only has a strong knowledge on the subject but can easily explain the concepts and solve questions.

Martijn Deijl
Martijn Deijl
Humanitarian Aid & Development, International Operations, HR Business Partner

Inspiring days at the Clingendael Institute and grateful for taking the Intercultural Communication course in order to improve my intercultural knowledge, awareness and skill-set.

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