Do you find it challenging to communicate with colleagues or business partners from different cultural backgrounds, with different norms and values? With this course you will increase your awareness of how your culture is of influence on how you act, think and communicate with others. You will be presented with a solid theoretical framework on regional cultural patterns and develop competences that allow for effective communication across cultural barriers.
Clingendael Academy has trained professionals from over 143 countries from six continents and provides more than 50 intercultural communication training sessions yearly.
If you need any personal advice or guidance about the course, request our online brochure and get in touch with our training coordinator.
Is this training for you?
This course is specifically designed for professionals that work in an international or multi-organisational context, and want to take their communication skills to the next level in order to become more effective in their professional surroundings.
- A member of an international working group
- Preparing for a mission abroad
- An expatriate in a new cultural environment
- Working with international business partners
- Involved in global academia or applied sciences
- Working in a multilateral environment
- Or in any other way experiencing challenges arising from intercultural interactions
Then you will benefit from this course. This course does not require any particular prior training.
Are you looking for a tailor-made course for your team or organisation? Download our online brochure.
What will you learn?
- To understand how culture influences communication;
- To increase awareness of own cultural perspective and bias;
- To recognise and avoid intercultural pitfalls;
- To differentiate between national culture, professional culture and organisational culture;
- To understand different cultural preferences and patterns
- To acquire competences that improve communication across cultural barriers.
Which methods will be used?
We believe that intercultural awareness is achieved when knowledge of behavioural pitfalls, cultural clusters, processes of interaction and increased sensitivity are combined, as visualised in the PACIS Model of Intercultural Competence.
- Pitfalls: behaviours and perspectives that decrease intercultural efficacy
- Awareness: awareness of how culture conditions our behaviour and interpretations of others
- Clusters: scientific approaches to the categorization of different types of cultures
- Interaction: insight into the influence of cultural conditioning in processes of social interaction
- Sensitivity: Recognizing cultural sensitivities and ability to sensibly adapt communication and behaviour to the context
Your own cultural bias
An essential precondition to effective intercultural communication is awareness of your own cultural bias. Using practical exercises, this course enhances the communicative skills that professionals need to ensure that their (non-)verbal messages are interpreted at intended.
- How do I see the world?
- And does this differ fundamentally from the way others around me view it?
This awareness is then coupled to an understanding of how different cultures around the world generally feel about and deal with issues such as hierarchy, time and relationship-building, amongst others, also known as cultural clusters through a reference to a variety of scientific sources.
Taking all this into account, participants are subsequently encouraged to reflect with each other on their own intercultural experiences through a structural methodology:
- How was culture of influence on what happened?
- And how can it inform me to effectively handle similar situations in the future?
Before the course, participants are asked to specify their learning objectives/ intercultural competences, so that during the course trainers can accurately facilitate learning in those areas that the participants are looking to improve.
Training methods we use are:
- Intercultural Negotiation Simulation
- Bilateral role plays
- Reflection Exercise
- Case studies
- Group discussions
When and where?
This course will be held at the Clingendael Institute by our trainers on 17, 18 and 19 October 2022.
Meet the Trainers
Maaike is an intercultural professional with a wide area of expertises: intercultural communication, diversity policy, language policy, intercultural mediation and competencies. As an intercultural expert, Maaike teaches people who work in an international environment how to cope with multilingual and cultural diversity issues in different international contexts.
Isabel coordinates, develops, and teaches programmes for foreign diplomats and international relations professionals, with a focus on intercultural communication and mediation. As an intercultural expert, she aims to improve the way international professionals deal with multilingual and multicultural working environments.
Paul is a highly experienced and certified trainer and has facilitated training sessions for the Ministries of Foreign Affairs, Defence, and Justice and Security, the European External Action Service, and several organizations from the private and the non-governmental sectors.
What else you need to know
All course materials will be provided prior to the course via an individual online learning environment. Participants do not require to order any materials in advance.
Costs for this training are €1.800,-. You can qualify for a 10% discount if five or more people from the same organisation apply.
This course does not require any particular prior training. It is a general-level course within the Clingendael Academy’s international skills’ training. The course can be followed in preparation or subsequent to other applied skills’ training courses with intercultural components, such as the seminar on international negotiations or international mediation and consensus-building.
The working language of this course will be English.
If you have any questions, doubts or want to meet first? Please do not hesitate to call or e-mail our trainers Maaike Aans or Isabel Albers. They are happy to assist you with any questions. If you want to know more about the Clingendael Academy in general such as our mission, background and other trainings read our brochure. Would you prefer to have a tailor-made negotiation training for your organisation? Please contact us.
Our general terms and conditions apply to this course.
The course definitely facilitates self-reflection and has given plenty food for thought and observation. The course itself was an intercultural experience because of the composition of the group: different nationalities, professional backgrounds, age and gender.
The lectures were at all times interesting and challenging regardless of the heavy theoretical framework. Mr Hendrix does not only has a strong knowledge on the subject but can easily explain the concepts and solve questions.
Inspiring days at the Clingendael Institute and grateful for taking the Intercultural Communication course in order to improve my intercultural knowledge, awareness and skill-set.